Privacy Policy

Privacy Policy

The privacy of your Personal Data is very important to us. This Privacy Policy includes important information about your Personal Data and other relevant topics. Please read it carefully

Hamro Events complies with the EU General Data Protection Regulation (2016/EC/679), or "GDPR."


1. About This Policy


1.1 Definitions

·      “Services” refers to Hamro Events's services and features made available online (via Hamro Events websites), offline (e.g. support), and through mobile applications.
·      “Content” refers to any material such as data, text, design elements, sounds, video, etc. that is made available by Hamro Events.
·      "Organiser" refers to event organisers or promoters using the Services to create and promote their events.
·      “Consumer” refers to anyone using the Services to consume information, purchase tickets, attend Events, etc.
·      “Users” or “you” is a blanket term for Organisers, Consumers and third parties using the Services.
·      "Hamro Events," "we," "us," or "our," refers to Hamro Events website(s), apps, physical locations, employees, other representatives, etc.
·      “Personal Data” - information collected from Users that is associated with or can be used to identify a person.

1.2 Hamro Events Entity

You are hereby contracting with:

Hamro Events Belgium

VAT Registration no. 


1.3 Service Scope

Hamro Events provides the following services:


·      Displaying and listing events as submitted by the Organiser
·      Accepting and processing on­line orders for tickets to the event
·      Providing Consumers with a confirmation number for their transaction and their ticket
·      Assisting event organiser in marketing their events to relevant attendees
Complete descriptions of specific services can be found on the relevant Hamro Events sites.


1.4 Non-Personal Data

Information that cannot be used to identify a specific person is considered "Non-Personal Data." Hamro Events may collect such Non-Personal Data when users interact with the Services. The stipulations in this Privacy Policy do not apply to Non-Personal Data.


2. Types of Personal Data Collected

When Users interact with Hamro Events through the Services, we may collect Personal Data. This may be both on our own behalf and on behalf of an Organiser who uses our Services to manage and promote events. This distinction is important for the purpose of EU data protection. It is explained in detail later in this Privacy Policy.


2.1 Data on All Users

Information provided by Users:

Users may share Personal Data with Hamro Events when they voluntarily provide such information while using the Services. This includes registering for a User account, contacting Hamro Events with questions, responding to surveys or browsing the Services.


The Personal Data collected by Hamro Events includes but is not limited to Users’ name, email address, and other information that enables Users to be personally identified.


Information collected automatically:

Technical data sent from the User’s computer or mobile device while using the Services is called “Automatic Data.”


Automatic Data may include but is not limited to identifiers associated with your device (e.g. IP address), characteristics of your device or browser, activity statistics while using the Services, and other data collected through Cookies and similar tracking technologies.


To find out more about how we use Cookies and similar tracking technologies, please refer to our Cookie Statement.


Whenever a User’s Personal Data is submitted, it may be associated with other Non-Personal Data collected by Hamro Events or third parties. In such cases, Hamro Events will treat the resulting combined data as Personal Data until a it can no longer be associated with or used to identify a User.


2.2 Data on Organisers

Hamro Events collects additional Personal Data on Organisers using the Services.


Information provided by Organisers:

In order to facilitate payouts to Organisers, Hamro Events will collect the necessary financial information (e.g. bank account information) directly from the Organisers.


Information obtained from other sources:

Additionally, Hamro Events may request and collect Personal Data from third-party sources including other websites, payment processing partners, Organiser’s bank, and so on.


2.3 Data on Consumers

Hamro Events collects additional Personal Data on Consumers using the Services.


Information provided by Consumers:

Users who register for a paid events will be providing financial information like credit card details and billing address. Some of this information may constitute Personal Data.


In addition, Organisers can ask to collect virtually any information from Consumers when Consumers register for an Organiser’s event listed on the Services. Hamro Events does not control any such Personal Data collected by the Organiser. All Personal Data collected on behalf of an Organiser is made available to the Organiser in accordance with "Disclosure & Transfer Of Personal Data" below.


Information obtained from other sources:

Additionally, Hamro Events may request and collect Personal Data from third-party sources including Organisers, social media, other Consumers, payment processing partners, credit card issuing bank, and so on.


3. How Personal Data Is Used

Personal Data may be used as follows:


3.1 Specific Purposes

Any Personal Data provided in connection with a specific purpose may be used by Hamro Events in connection with that purpose. For example, if you contact Hamro Events by email, we will use the Personal Data you provide in our response and will respond to the email address provided.


3.2 Use of Services

If you provide Personal Data in order to use the Services, this Personal Data will be used to provide you with access to the Services and to analyse your use of the Services.


3.3 Internal Purposes

Hamro Events may use your Personal Data for internal business purposes such as helping us improve the Content and functionality of the Services, to understand our Users, to protect against wrongdoing, to enforce the Terms of Service, and in general to manage the Services and the Hamro Events business.


3.4 Marketing Communications

Depending on your marketing preferences and applicable consent given, we may use your Personal Data to contact you for marketing and advertising purposes, such as letting you know about upcoming events, sharing promotional materials with you, or displaying promotional Content on the Services.


See "Opting Out" below to learn how you can opt out of Hamro Events Marketing Communications.


3.5 Other

If your Personal Data is to be used in any manner inconsistent with this Privacy Policy, we will inform you of this prior to or while collecting Personal Data and will obtain your consent prior to its use.


3.6 Data Aggregation

To improve our Services, we may conduct research on User demographics, interests, and behaviour based on Personal Data and other collected information. We typically conduct this research on an aggregate basis, which means it does not identify an individual User.


Personal Data that is in such aggregated form is considered Non-Personal Data for the purposes of this Privacy Policy.

4. Disclosure & Transfer Of Personal Data


4.1 No Sale Of Personal Data

Hamro Events does not sell Personal Data to any third party, including advertisers.

Under certain circumstances outlined below, we may disclose or transfer your Personal Data to specific third parties without additional notice.


4.2 Transfer Of Business

In the course of conducting business, Hamro Events might sell or buy assets or other businesses.

Personal Data may be part of transferred assets in the event of a merger, reorganisation, or similar. You acknowledge and agree that any successor to or acquirer of Hamro Events or its assets will have the right to use your Personal Data and other information in accordance with the terms of this Privacy Policy.


4.3 Subsidiaries, Affiliates, and Parent Companies

Your Personal Data may also be shared with Hamro Events parent companies, subsidiaries or affiliates for purposes consistent with this Privacy Policy. Such entities will be bound to maintain that Personal Data in accordance with this Privacy Policy.


4.4 Service Providers

Hamro Events may share your Personal Data with third-party service providers who process Personal Data on behalf of Hamro Events to perform certain business-related functions. These companies include our marketing agencies, database service providers, email service providers, and others.

If we engage another company to perform such functions, we may provide them with information, including Personal Data, that is necessary for them to do so.


4.5 Organisers

When Consumers purchase tickets to, register for, or donate to an event through the event page on the Services, we provide the Personal Data entered to the Organiser of such event.

An Organiser may also appoint a third party to create an event on its behalf ("Third-Party Organisers"). In such cases, Hamro Events may provide your Personal Data to the Third-Party Organisers on behalf of the Organisers. Hamro Events is not responsible for the actions of these Organisers or their Third-Party Organisers with respect to your Personal Data.

It is important that Consumers review the applicable policies of the Organisers or Third-Party Organisers before providing Personal Data or other information in connection with that event.


4.6 Third-Party Connections

Users can connect their Hamro Events account to other accounts on third-party services like Facebook. In such cases, Hamro Events may use information relating to Users’ third-party accounts in accordance with this Privacy Policy.


4.7 Legal

We may disclose your Personal Data if required to do so by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights and interests, prevent or investigate any wrongdoing related to the Services, protect the personal safety of our Users or the public, or to protect against legal liability.


5. Storage and Handling Of Personal Data

Your Personal Data may be stored by Hamro Events or by third parties to whom Hamro Events transfers this data in accordance with this Privacy Policy.


We take all reasonable steps to protect your Personal Data from any loss or misuse. However, no network, technical equipment, or digital transmission is guaranteed to be fully secure or error free. Therefore, Users should take special care in deciding what information they send to us via electronic means. Please keep this in mind when disclosing any Personal Data.


We ensure that our User’s Personal Data is only handled by employees who are authorised to do so. If such authorisation is revoked or expires, we take steps to immediately cease these employees’ access to Personal Data. These employees are also bound by applicable non-disclosure laws.


6. Your Control Over Your Personal Data

Users can request access to Personal Data Hamro Events stores about them. Users can also ask Hamro Events to correct, update, or delete any Personal Data about them.


If you are a registered User, you can exercise these rights by logging in and visiting the “My Data” page. Both registered and unregistered Users may also exercise these rights by contacting us directly by sending an email to


If Users request Hamro Events to delete their Personal Data, Hamro Events is authorised to delete or anonymise such Personal Data, even if this action removes the availability of this Personal Data to the Organiser.


However, Consumers should understand that even if their Personal data is deleted or anonymised in this manner, that data may still be available in the Organiser's own databases, in cases where Hamro Events transmitted such data to the Organiser before receiving the User’s request to delete or anonymise it.


Hamro Events will consider and respond to all data update / deletion requests in accordance with applicable law.


7. Retention of Personal Data

Hamro Events may retain a User’s Personal Data as long as the User is registered to use the Services. You may close your account at any time by contacting us.


Hamro Events may retain Personal Data for an additional period as is permitted or required under applicable laws. Even after we delete your Personal Data, it may continue to exists on e.g. backup media for an additional period of time for legal reasons or for legitimate and lawful business purposes.


8. Cookies & Other Tracking Technologies

Please refer to our Cookie Statement to learn about our use of cookies and other similar technologies.


9. User Choice

Users have several choices when it comes to their Personal Data:


9.1 Limited Provision Of Personal Data

You can always browse the Services without providing any Personal Data or only providing limited Personal Data. If you choose to do so, you may be unable to use certain functionality of the Services. For instance, your name and email address are required by the Organisers to sell you tickets.


9.2 Opting Out

9.2.1 Marketing Communications from Hamro Events

Hamro Events may send Users electronic marketing communications, depending on Users’ account settings and consents given.


Users can at any time "opt out" of receiving these communications by using the "Unsubscribe" link at the bottom of any such communication.


9.2.2 Social Notifications

If Users connect their Facebook account or sign up for other social media integrations that include social notifications, Users will receive such social notifications. Users can manage social notifications directly on the related social accounts or disconnect these accounts from Hamro Events at any time.


9.2.3 Responsive & Transactional Communications

Certain electronic communications from Hamro Events are responsive to User requests. For example, Hamro Events must email a ticket on behalf of the Organiser to any Users who purchase it on the platform.


Similarly, Hamro Events will respond to emails sent to our customer service team via the email address provided.


These responsive and transactional communications will always be sent, regardless of the User’s “Opt out” status.


9.2.4 Data Retention

Regardless of your “Opt out” status, we may retain your Personal Data in accordance with this Privacy Policy. We will, however, no longer use this data to contact you.


Please note: Organisers who have received your Personal Data in accordance with this Privacy Policy may still continue to use that Personal Data to contact you if their own privacy policy allows for that. However, they may no longer use the Hamro Events platform to do so.


10. Exclusions

10.1 Personal Data Users Provide to Others

This Privacy Policy does not apply to any Personal Data that a User may provide to another User through the Services or other means. This includes Personal Data provided to Organisers on event pages or information posted publicly on the Services.


10.2 Links to Third Party Sites

This Privacy Policy applies only to the Services. Hamro Events Services may contain links to other websites that are not operated or controlled by Hamro Events ("Third-Party Sites").


The policies and procedures described in this Privacy Policy do not apply to Third-Party Sites. Links from Hamro Events to Third-Party Sites do not in any way imply that Hamro Events endorses or has reviewed these sites. We suggest that Users contact such sites directly for any information on their privacy policies.


11. Users under 16

If you are aged 16 or under, please get your parents’ / guardians’ permission beforehand whenever you provide personal information to Hamro Events.


12. Ongoing Changes To Privacy Policy

The Services and nature of Hamro Events’s business may change from time to time. As a result, we might find it necessary to update or modify this Privacy Policy. Hamro Events reserves the right to do so at any time. We may, but are not required to, provide you with additional notice of such updates via email or notifications on the Services.


Users are encouraged to periodically review this Privacy Policy, especially before providing any Personal Data to Hamro Events. Continued use of the Services following any updates or changes to this Privacy Policy counts as acceptance of these changes.


If a User finds such changes to the Privacy Policy unacceptable, the User should stop using the Services in any manner.


13. Resolving Disputes

If you have a complaint about Hamro Events's practices regarding the use of Personal Data, please write to us at: We will take reasonable steps to work with you in an attempt to resolve your complaint.


14. Transfer of Personal Data to a Third Country

We may transfer your personal information to countries other than the country in which you are resident. Our website servers are mainly located in the EU. However, our group companies and third-party service providers and partners operate in a number of countries, including the US. This means that when we collect your personal information, we may process it in any of these countries.


We implement appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy by securing, in our contracts with suppliers and others, that the level of protection is according to GDPR. In the United States, we contract with Privacy Shield--certified companies.